Ready-to-ship units are processed and dispatched within 1–3 business days. Pre-order units are carefully prepared before dispatch and may take up to 21 business days. Once your order has been shipped, you'll receive confirmation and tracking details where applicable.

Yes. Our most-loved styles are restocked regularly, subject to availability. If the unit you're looking for is unavailable, contact us at nalanizw@gmail.com or follow @nalanihairzw for restock updates and new arrivals.

Each Nalani unit includes a Hair Care Guide with washing, styling, and storage recommendations. With proper care, your unit will maintain its quality, softness, and longevity for continued wear.

Due to the nature of our products, returns and exchanges are accepted only for unworn, unused units returned in their original condition and packaging within 7 days of delivery. If your order arrives damaged or incorrect, please contact us as soon as possible so we can assist.

Yes. Selected styles are available for pre-order. Pre-order units are prepared specifically for you and typically require up to 21 business days before dispatch.

From time to time, we offer exclusive promotions and limited-time offers. Follow @nalanihairzw and subscribe to our updates to be the first to know about new collections, promotions, and special releases.